Vaihmalan Hovi Code of Conduct

1. Introduction

Vaihmalan Hovi is a family-owned hotel, restaurant, and event venue, whose operations are built on quality, responsibility, and a sustainable service culture. This Code of Conduct supports our values and guides our daily work for the benefit of customers, employees, partners, and the environment.

2. Customers

  • We treat all customers with friendliness, equality, and respect.
  • We ensure that our services are of high quality, safe, and attentive to customer needs.
  • We do not tolerate discrimination, harassment, or inappropriate behavior in any form.
  • We protect customers’ privacy and personal data carefully.

3. Employees

  • We foster a safe, equal, and encouraging work environment.
  • We comply with labor laws and respect employees’ rights.
  • We promote well-being, professional development, and job satisfaction.
  • We do not tolerate bullying, harassment, or discrimination of any kind.

4. Partners and Suppliers

  • We act with honesty, transparency, and respect for agreements.
  • We select partners who are committed to responsibility and ethical practices.
  • We favor local and responsibly operating suppliers whenever possible.

5. Environment and Sustainability

  • We operate responsibly toward the environment and reduce unnecessary consumption.
  • We recycle, minimize food waste, and use locally produced ingredients whenever possible.
  • We are committed to continuous improvement in sustainable hospitality and restaurant practices.

6. Financial Responsibility and Integrity

  • We act with honesty and comply with laws and regulations.
  • We do not tolerate bribery, corruption, or shadow economy practices.
  • We ensure financial sustainability to provide jobs and services also in the future.

7. Handling Ethical Conflicts

  • If you encounter inappropriate or unethical behavior, report it to your supervisor or management.
  • All reports are handled confidentially and without retaliation.

8. Commitment

All Vaihmalan Hovi employees and partners are expected to comply with this Code of Conduct. The Code will be reviewed regularly and updated as needed.

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